Legal
Refund & cancellation policy
How refunds and cancellations work at LSK Nordic: the 14-day right of withdrawal for consumers, deposit refunds, monthly service notice and how money is returned.
LSK
Geilargøta 12, 640 Rituvík, Faroe Islands
CVR 684732
+298 255967 · info@lsk-nordic.dk
14-day right of withdrawal (consumers)
- If you order as a private consumer, you have 14 days from the day the order is confirmed to withdraw from the agreement. Write to info@lsk-nordic.dk — no reason is required.
- Our services are performed to order and usually start immediately. If you ask us to begin within the 14 days, you give your explicit consent to start and you acknowledge that the right of withdrawal lapses once the service has been fully performed. You confirm this with a checkbox at checkout.
- If work has started but is not finished when you withdraw, we refund the deposit minus a proportionate amount for the work already performed.
Deposits on projects
- Projects are paid 50% as a deposit and 50% at launch. The deposit reserves your delivery slot and opens your client portal.
- Cancel before design or development work has started and the deposit is refunded in full.
- Once work has started, the deposit covers the work already carried out and is not refundable beyond any unused portion.
Monthly services
- Website management (299 DKK/month) and business mail (75 DKK per employee/month) are billed monthly.
- You can cancel with one month's notice. Months already paid are not refunded, and the service stays active for the notice period. We then hand over what is needed to run the site elsewhere.
How to request a refund
- Email info@lsk-nordic.dk with your name, business name, order or invoice number and what you would like refunded.
- We confirm every request within 2 working days.
How the money is returned
- Approved refunds are returned to the same card or account used for payment. We do not refund to a different card.
- Refunds are processed within 5 working days of approval and normally appear on your statement within 5–10 banking days, depending on your bank.
- All amounts are refunded in DKK, including VAT, at the amount originally charged.
Returns and shipping
- We sell digital services only. Nothing is shipped physically, so there are no return shipments and no return shipping costs.
Complaints
- If something is not as agreed, write to info@lsk-nordic.dk or call +298 255967. We answer within 2 working days and fix defects in our own work free of charge.
- If we cannot agree, consumers in the EU/EEA can bring the matter before the relevant national consumer complaint board.
See also our trade terms and privacy policy.